Refund policy
Return Policy
All sales are final. We do not accept returns or exchanges.
Because our fragrances are personal care products, we cannot accept returns once an order has been delivered. This policy helps ensure product safety and prevents tampering.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at contactcompoundone@gmail.com with your order number and photos of the issue. We will review the situation and make it right if the issue is verified.
Items sent back to us without first contacting our support team will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is damaged, defective, leaking, or incorrect, contact us within 48 hours of delivery at contactcompoundone@gmail.com so we can evaluate the issue and resolve it.
Non-Returnable Items
Due to the nature of our products, the following items cannot be returned:
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Fragrances and personal care products
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Opened or used items
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Sale items
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Gift cards
Refunds
Refunds are only issued if an order arrives damaged, defective, or incorrect and the issue is verified by our support team.
If approved, refunds will be processed back to the original payment method within 5–10 business days.
If you have any questions about your order, please contact contactcompoundone@gmail.com.
Substitutions
In the rare event that a fragrance you selected is out of stock at the time we fulfill your order, we reserve the right to substitute it with a comparable scent of equal or greater value. We will do our best to match the profile of your original selection. If you have questions about a substitution, contact us at contactcompoundone@gmail.com and we'll be happy to help.